1. What is ShopClues Reach?
- It is a platform (mobile + desktop) which helps you accept online payments in your store through all modes –
Debit Card, Credit Card & Net Banking.
2. How do I sign up?
- Log into merchant.momoe.in
- Click on Sign Up to register
- You will receive an email with your username and password
- Use this to sign in to your Reach account
3. What details are required for completing the sign up?
- Just enter the below details to get started with accepting online payments:
- Your Name
- Business Name
- Email ID
- Phone Number
4. Where do I enter my bank account details?
- Go to the “Profile” tab on the panel and enter your bank account details.
5. Is a PAN Card mandatory for using Reach?
- Yes, it is. Please upload a soft copy of your PAN card in the “Profile” tab of your panel for KYC purpose.
6. Post sign-up, how much time will it take to activate my account so that I can start accepting payments?
- Your account will be activated as soon as you enter your name, business name, mobile number and email ID.
7. How do I accept payments from my customers?
- Please follow the below steps to accept payments:
- Login to Reach using your email and password
- Go to the “Billing” tab
- Enter the Amount, Mobile Number & Description (optional) for the billing amount & click on “Send”
- The customer gets a text message with a link to pay
8. How do I know when I receive the payment
- Once your customer clicks on the link and makes the payment successfully, you will get a confirmation message
post payment success. Additionally, you can go to the “Sales” tab and check the payment status of all the bills
created by you.
9. What if the customer gets a payment success message and I do not?
- In the rare case that you do not receive a message post the customer’s payment, please go to the “Sales” tab and
check the “Paid” amount in the respective customer’s bill.
10. How will I receive the payment & in how many days?
- You will receive the payment in the bank account mentioned in your Reach panel within 2 days of the payment
being made by the customer.
11. How much is the transaction cost (TDR Rate) that ShopClues will charge me?
- We charge a flat rate of 1.4% on the transaction amount (service tax extra as applicable) for use of the Services.
12. Is there a subscription cost?
- You will be charged a minimal cost of INR 99/month to use ShopClues Reach.
13. Is there a transaction limit?
- There is no transaction limit for using Reach. You can accept as many payments as you want.
14. Whom do I reach out to in case of queries?
- Please reach out to firstname.lastname@example.org or call us at 1860-500-6000 for any assistance related to Reach.